Terms & Conditions

Kefalonia VIP Tours  & Transfers are powered by SEVEN Sailing & Tourism Services and trades as “www.kefaloniaviptours.com”, of which it has sole ownership.
Before requesting a service offered electronically on this website customers should ensure that they have read and understood the terms and conditions as laid out here under as these terms and conditions will govern any subsequent contract.
If you do not understand any of the contract conditions, we strongly recommend that you contact us before proceeding with any contract.
We recommend the use of email to contact us as it is faster and more reliable than postal services.
Services
Through our website we offer services as an agent for the contracting of transfers and tours in Kefalonia for individuals or groups.

Online Contracting Procedure

a. The contract becomes legally binding only when “www.kefaloniaviptours.com” notifies the customer by email
b. The customer is required to acknowledge all notifications made to him by “www.kefaloniaviptours.com” However, in the event of the customer failing to acknowledge receipt of an e-mail, the records that exists on “www.kefaloniaviptours.com” e-mail server shall be considered as proof of reception.
c. The act of “www.kefaloniaviptours.com” sending the customer confirmation of charges and payments made through the customer’s credit card shall not be considered as binding the customer to any contract.
d. The booking voucher which must be presented to driver will be made available to you at the time of email confirmation by “www.kefaloniaviptours.com”. This should be printed out so that it is readily available for inspection by driver when requested during the transfer. It is recommended that customers should print out and carry with them all communications between the parties in addition to the transfer voucher itself.
e. Minors are strictly prohibited from seeking any service from “www.kefaloniaviptours.com”, and their legal guardians or other persons responsible for them should contact the company immediately
f. It is strongly recommended that website customers read all the terms and conditions of the offers in detail, and carefully check the details of their reservations and confirmations before submitting their request These terms and conditions and the details provided by the customer are the basis of any eventual contract. Particular care should be taken when completing the reservation to ensure that all compulsory fields as indicated by an asterisk (*) have been filled in.

Liability of “www.kefaloniaviptours.com”

a. The liability for the provision of transfer services between the customer and the service supplier is restricted solely to those two parties between whom the service has been the contracted. “www.kefaloniaviptours.com” liabilities resulting from this agreement shall therefore be limited to those of a third-party broker between the customer and supplier. Any liabilities resulting from the provision of the transfer service shall be the sole responsbility of the service provider and their insurance companies.
b. “www.kefaloniaviptours.com” sole responsibility and liability is as an agent for each transfer supplier by providing the supplier with an online booking service using the customers’ details as entered on “www.kefaloniaviptours.com” website. Some service suppliers may have additional contract conditions of their own. “www.kefaloniaviptours.com” is not liable for losses or damages that may occur through the incorrect processing by the service supplier of a customer’s reservation details.
c. “www.kefaloniaviptours.com” cannot be held liable for incidents that may occur in the rendering of the service, more specifically illnesses, personal injuries or death, unless caused by their negligence. Any compensation for accident, illness or death resulting from the use of the transfer service must be addressed to the direct supplier of that service and shall be subject to the laws and to the jurisdiction of the country in which the service is effectively provided.
d. “www.kefaloniaviptours.com” is absolved of all liability whatsoever where the customer makes a contract directly with the service supplier.
e. The accuracy or reliability of the content of this website cannot be guaranteed by “www.kefaloniaviptours.com” This includes such eventualities as viruses.
f. Every Endeavour will be made by “www.kefaloniaviptours.com” to rectify in the shortest possible period any errors to which our attention has been drawn. Should such errors result in bookings being made against faulty pricing and promotional information “www.kefaloniaviptours.com” reserves the right to terminate the contract without offering compensation to the customer.

Amendments and Cancellations

a. The voucher sent by email to the customer by “www.kefaloniaviptours.com” includes the customer’s requested destination / pickup and their accommodation address. Any changes to these or any other details must be sent in writing by email to info@kefaloniaviptours.com prior to the date of travel. The Customer is liable for any increased service cost resulting from requested change. Changes subject to availability & acceptance by supplier. 2 changes are free of charge, additional changes may incur a 15€ admin fee.
b. The customer is requested to notify “www.kefaloniaviptours.com” central reservations office of any errors therein not less than 7 days prior to the date of commencement of the contract. Notification made within 7 days of commencement of contract affords “www.kefaloniaviptours.com” the right to terminate the contract.
c. Any cancellation of contract must be made in writing by e-mail to info@kefaloniaviptours.com. The following cancellation policy applies. Within 3 days of the departure date 100% cancellation fees. -No money will be refunded.
8-3 days prior to the departure date 25% of the cost of the booking will be charged.
Cancellation more of 8 days before departure, no fees, full refund will apply. The date and time of email receipt will determine any charges that are applicable to your booking

Contact Procedures

a. All contact related to the provision and / or amendment of reservation contract information between the users of our websites and t you ensure that you read any incoming “www.kefaloniaviptours.com” is solely by e-mail. It is therefore essential that you check that the e-mail address furnished by you is correct and also thag e-mails up to the time of your travel dates and times.
b. If you fail to be at the pick-up point within 20 minutes of the time specified on your voucher the supplier will try to contact you on the mobile telephone number you have provided. If it is not possible to speak to you due to not having provided a mobile telephone number at the time of booking, no or poor connection, no signal, activated voicemail or the call is unanswered, the service will not be provided and your Supplier is not obliged to provide you with the service and a refund will not be made.

Statement of Liability and Capacity

The act of entering into this contract denotes implicitly that customers declare that :
a. They are of legal age and in full use of their mental faculties thus enabling them to comply with all their legal responsibilities concerning this agreement.
b. They are aware of the extent of the services which are the object of this contract, of the aforementioned information concerning “www.kefaloniaviptours.com”, of the content of the general conditions.
c. They hereby declare that the credit or debit cards that they use belong to them and that there are sufficient funds to cover the cost of the service.
d. They understand that they must notify “www.kefaloniaviptours.com” as soon as is reasonably possible of any variation or alteration to the details that they have provided.
e. The services to be supplied are in accordance with the details specified in the confirmation email. It is therefore the responsibility of the customer to print out and check the transfer confirmation for accuracy. If the details of the confirmation are incorrect the customer must contact “www.kefaloniaviptours.com” immediately to rectify these.

Transfers

a. At the time of the transfer, the driver employed by the service supplier will wait at the agreed pick-up point for a maximum of 60 minutes from the time of the arrival flight . The waiting time from any other point shall be restricted to 20 minutes after the agreed time.
b. In the event of the customer not being able to locate the driver on arrival it is the customer’s responsibility to contact “www.kefaloniaviptours.com”. If the customer in case of airport transfers fails to 60 minutes of the actual landing time for airport collections, and within 20 minutes for non-airport pick ups, and as such “www.kefaloniaviptours.com” is not made aware of the problem, the transfer booking will be cancelled and no refund will be due.
c. The customer is responsible for checking the time agreed for the pick-up by the transfer service, and also for ensuring that their chosen arrival time at the departure airport is efficient.
d. Neither “www.kefaloniaviptours.com” nor the supplier can be held liable for delays due to force majeure, or other circumstances which are beyond their control, such as accidents suffered by third parties on the transfer route, police checkpoints, extreme weather conditions, unusual traffic levels, industrial action, airport delays and Acts of God. The route to or from the destination chosen cannot be guaranteed and the Google drawn route map displayed on our website is for informational purposes only. Whilst reasonable effort is made to ensure that pick up times are respected, they are not guaranteed.
e. It is the customer’s responsibility to provide at the time of reservation full and accurate addresses for the pick-up and destination points. The service supplier will pick the customer up and set him down as close as possible to the given addresses always allowing for ease of access and the type of vehicle used. In the event that access via the conventional route is closed due to weather conditions, road accidents etc.,
f. All vehicles used for contracted transfer purposes are included in the public liability cover of the service supplier’s insurance policy.
g. Should the customer wish to include the transfer of minors in the contract he must inform “www.kefaloniaviptours.com” of this fact when confirming the booking, and he must ensure that the vehicle’s child safety system is used as required by current legislation. If the customer fails to take this step and no vehicle equipped with the appropriate child’s safety system is available for the contracted transfer, and the customer is not able to provide the child’s safety system himself then the transfer will be cancelled. Child / baby seats will be provided if booked whenever possible, however there may be rare instances when such seats are unable to be provided due to unforeseen last minute vehicle substitution, for example. In such instances, you will be entitled to a full refund.
h. Disabled passengers must be able to board the vehicle independently or with the assistance of those in their party.
i. “www.kefaloniaviptours.com” is unable to guarantee the vehicle category in which the transfer will be made, as circumstances may prevail where the supplier may need to substitute the vehicle or vehicles in order for the contracted transfer service to be carried out.
j. The photos of the vehicles in the website are indicative. They are used for demo only purposes to show you the models of the vehicles which we are offer you. The car that you will choose will be similar to the ones in the photos but not the specific car.
k. Times and distances of the requested transfers are calculated automatically based to google maps service. They are very close to reals but maybe are not exactly the real ones.

Tours

a. At the time of the tour, the driver employed by the service supplier will wait at the agreed pick-up point for a maximum of 45 minutes from the preset pick up time of the tour.
b. In the event of the customer not being able to locate the driver on arrival it is the customer’s responsibility to contact “www.kefaloniaviptours.com”. If the customer fails to contact us after45 minutes of the actual pick up time, the tour will be cancelled and no refund will be due.
c. The customer is responsible for checking the time agreed for the pick-up
d. Neither “www.kefaloniaviptours.com nor the supplier can be held liable for delays due to force majeure, or other circumstances which are beyond their control, such as accidents suffered by third parties on the transfer route, police checkpoints, extreme weather conditions, unusual traffic levels, industrial action, airport delays and Acts of God. The route to or from the destination chosen cannot be guaranteed and the Google drawn route map displayed on our website is for informational purposes only. Whilst reasonable effort is made to ensure that pick up times are respected, they are not guaranteed.
e. It is the customer’s responsibility to provide at the time of reservation full and accurate addresses for the pick-up and destination points. The service supplier will pick the customer up and set him down as close as possible to the given addresses always allowing for ease of access and the type of vehicle used. In the event that access via the conventional route is closed due to weather conditions, road accidents etc.,
f. All vehicles used for contracted transfer purposes are included in the public liability cover of the service supplier’s insurance policy.
g. Should the customer wish to include the tour of minors in the contract he must inform “www.kefaloniaviptours.com” of this fact when confirming the booking, and he must ensure that the vehicle’s child safety system is used as required by current legislation. If the customer fails to take this step and no vehicle equipped with the appropriate child’s safety system is available for the contracted tour, and the customer is not able to provide the child’s safety system himself then the transfer will be cancelled. Child / baby seats will be provided if booked whenever possible, however there may be rare instances when such seats are unable to be provided due to unforeseen last minute vehicle substitution, for example. In such instances, you will be entitled to a full refund.
h. Disabled passengers must be able to board the vehicle independently or with the assistance of those in their party.
i. “www.kefaloniaviptours.com” is unable to guarantee the vehicle category in which the transfer will be made, as circumstances may prevail where the supplier may need to substitute the vehicle or vehicles in order for the contracted tour service to be carried out.
j. The photos of the vehicles in the website are indicative. They are used for demo only purposes to show you the models of the vehicles which we are offer you. The car that you will choose will be similar to the ones in the photos but not the specific car.

Luggage

a. Each passenger has a luggage entitlement of 1 x bag or suitcase per person, maximum combined size of 158cm (length + width + height) and hand luggage, such as handbags & small bags, unless additional items have been specified during the booking process. All luggage must be securely labeled with the owner’s name and destination address.
b. Any excess luggage must be declared at the time of booking. The passenger shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess luggage.
c. The customer’s acceptance of the proposed contract and its terms and conditions is considered as tacit agreement by the customer that under no circumstances will he include in his luggage nor carry on his person any object in contravention with the legislation of the country in which the transfers will be effected (firearms etc), nor those likely to be injurious to any third party, nor any animals unless preagreed and transported in a suitable container, nor any items of excessive size, weight, fragility, or perish ability.
d. Transport of luggage and other belongings is undertaken solely to the customer’s risk and under no circumstances can “www.kefaloniaviptours.com” be held responsible for any loss or damage. Such risk of loss or damage should be the object of private insurance taken out by the customer prior to departure.
Administrative Formalities
a. The customer is solely responsible for carrying his documentation necessary for frontier crossing. “www.kefaloniaviptours.com” hereby refutes all liability and refuses to incur any supplementary expenses caused by failure to carry these documents or for failure to observe customs, police, tax authorities or administrative rules The transport voucher is not a valid documentation to obtain entry visas.
Right of Admittance
a. In entering into this contract the customer tacitly accords to “www.kefaloniaviptours.com” and the service supplier the right to refuse to transport any passenger who may be under the influence of alcohol or drugs and those whose behaviour may be considered dangerous to the driver of the vehicle or to other passengers.
c. Smoking is forbidden inside the vehicles.

Intellectual Property Rights

a. Any unlawful use of the kefaloniaviptransfers.com website for any purpose whatsoever is strictly prohibited under all circumstances.
b. The contract agreed between and the customer shall be governed in accordance with Greek legislation.
c. Settlement of any controversy that may arise between the customer and will be subject to Greek jurisdiction in the courts of Greece.
“www.kefaloniaviptours.com” Declaration of Privacy
a. The internet user accessing the www.kefaloniaviptours.com website does so anonymously and is not registered for any online service. The user remains anonymous throughout his search through all information on the company website, and at no point are his personal details registered for any online service.
b. “www.kefaloniaviptours.com” does, however, use user identifiers (cookies) on its websites to collect information on the website use, such as the server to which the user’s computer is connected, the browser type and how the potential customer became aware of “www.kefaloniaviptours.com” Such information is used by the company solely to assist it in improving its marketing policies, and the personal details of the Internet user are not included in the data capture.
c. In response to a potential customer’s request for a transfer quote, “www.kefaloniaviptours.com”may ask the customer to provide personal details, including e-mail address and credit card details for purposes such as correspondence, website registration, and eventual settlement of agreed charges. “www.kefaloniaviptours.com” may also use such details to contact the customer with offers which may be of interest.
d. By entering into a contract with “www.kefaloniaviptours.com” the customer tacitly authorizes “www.kefaloniaviptours.com” to use his personal information to carry out the requested service, to ensure accurate billing for the service, and to use the details provided to aid the company in targeting further services of possible interest to the customer. Such offers would be sent to the customer’s email address. The company may also use such information for the general purpose of measuring consumer response to and satisfaction in the services offered.
e. “www.kefaloniaviptours.com” hereby undertakes not to contract, provide services to or send offers to minors.
f. In accordance with current legislation, the company undertakes to provide the customer with details of any personal information which may be held by the company whenever requested. If the customer believes that the information held by the company is in any way incorrect or incomplete, he should send a written notification. The customer may likewise send a written request for cancellation or to lodge an objection.
g. The customer’s attention is hereby drawn to the fact that other Internet sites accessed through the “www.kefaloniaviptours.com” website may have conditions of confidentiality which differ from those of this company.
h. “www.kefaloniaviptours.com” hereby refuses all liability with regard to the content or conditions included in any other linked or affiliated website.